How To Deal With Voice-Operated Customer Service

By Graphs! May 16, 2011 | 19,542 Views
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  • sooooo on teh second call you never use the word agent? i notice time goes up but agent use does not. i don't get it/
  • this is when i throw shit.
  • You are reading the graph wrong. The longer the first call continues the more times the word "agent" is said. In the second call the word "agent" is used several times within the first minute.
 
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