Picture this: You’re at work and someone calls in to say that they won’t be coming in today. You don’t recognize their name and you are the shift manager, so that’s the kind of thing that you would recognize.
How long do you let the conversation last? Do you hang up and end it cuz you’re reasonable? Or do you let it go three minutes and six seconds cuz you know it’ll go frickin’ viral? The second one? Dang, you’re smart, they should give you a raise!